Dear valued customers, this is our promise to you.
We are confident you will be 100% satisfied with ApneaRx. We offer a 30-Day Money Back Guarantee offering you a risk-free trial, and ample time to achieve successful results.
Our guarantee supports you whether you purchase from ApneaRx directly, or from any of our retail, pharmacy or sleep clinic partners. If for any reason you are not 100% satisfied with ApneaRx, we are more than happy to refund you in full. We also pay for your item to be returned to us by supporting you with free returns.
We have a dedicated customer care team here to support you at any stage of your journey to a peaceful and healthier nights sleep. If you have any questions or concerns, please Contact US as we are always here to support you.
Here is some key warranty information from our frequently asked questions page outlining how we will support you.
What is ApneaRx’s guarantee?
ApneaRx is guaranteed for a 100% refund or replacement within 30 days of purchase. ApneaRx is also backed by a 12-month manufacturer’s warranty.
What if I need more time getting used to ApneaRx?
We appreciate that everyone is different, therefore if you need more time to trial ApneaRx then we are happy to support you by extending your trial/money back guarantee period. Simply contact us to let us know and we will give you the time you need.
What if I make a mistake when moulding?
ApneaRx can be re-moulded up to 3 times. If you have accidentally over boiled, or made a mistake when moulding, our warranty still covers you. ApneaRx customer care will supply you with a replacement ApneaRx free of charge during the 30-day trial period.
What if I receive a free replacement during the trial period but decide ApneaRx is not for me?
If you made an accidental mistake when moulding ApneaRx and then received a free trial replacement from us, if you still decide that ApneaRx is not for you, we will happily refund you in full. We back the quality and effectiveness of ApneaRx to deliver results and want our customers to feel 100% comfortable that they can try ApneaRx absolutely risk free.
If ApneaRx is not for me, how do I return my ApneaRx for a refund?
Returning your ApneaRx is very easy. After you contact us, we pay for your item to be returned by supporting you with free shipping with our New Zealand Post replied paid account.